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Refund and Returns Policy for Harper Surveying

We strive to provide high-quality surveying equipment and customer satisfaction at Harper Surveying. If you’re happy with your purchase, we’re here to help. Please see our Refund and Returns Policy below for more information on how we handle returns and refunds.

1. Return Eligibility To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and in its original packaging.
  • The return request must be made within 30 days of receiving the product.
  • The product must be purchased directly from Harper Surveying through our website at harpersurveying.com.

2. How to Return an Item To initiate a return, please follow these steps:

  1. Contact our customer support team at sales@harpersurveying or +65 68410888 within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. We will provide you with a return authorization and instructions for returning the item(s).

3. Non-Returnable Items The following items are non-returnable:

  • Custom or personalized products.
  • Products marked as “final sale.”
  • Items that have been used or altered in any way, including those with removed seals or tags.
  • Gift cards.

4. Refund Process: Once we receive and review your returned item(s), we will let you know the status of your refund. If your return is approved, we will process a refund using your original payment method. Depending on your payment provider, please allow 7-10 business days for the refund to appear in your account.

5. Shipping Costs

  • Shipping charges are non-refundable. You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
  • If you receive a defective item or the wrong product, we will cover the cost of return shipping.

6. Damaged or Defective Items If your product arrives damaged or defective, please get in touch with us immediately within 7 days of receiving your order. We will arrange for a return or replacement and cover the return shipping costs.

7. Exchanges: We do not offer direct exchanges at this time. If you want to exchange a product for a different one, please follow the return process and place a new order for the desired item.

8. Contact Us For any questions or concerns regarding our Refund and Returns Policy or to initiate a return or refund request, please get in touch with our customer support team:

This Refund and Returns Policy is designed to ensure a smooth and fair process for customers purchasing surveying equipment from Harper Surveying.