{"id":3782,"date":"2023-04-17T11:07:27","date_gmt":"2023-04-17T11:07:27","guid":{"rendered":"https:\/\/harpersurveying.com\/?page_id=10"},"modified":"2024-12-07T03:32:17","modified_gmt":"2024-12-07T03:32:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/harpersurveying.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2><strong>Refund and Returns Policy for Harper Surveying<\/strong><\/h2>\r\n<p class=\"wp-block-paragraph\">We strive to provide high-quality surveying equipment and customer satisfaction at Harper Surveying. If you&#8217;re happy with your purchase, we&#8217;re here to help. Please see our Refund and Returns Policy below for more information on how we handle returns and refunds.<\/p>\r\n<p><strong>1. Return Eligibility<\/strong> To be eligible for a return, the following conditions must be met:<\/p>\r\n<ul>\r\n<li>The product must be in its original condition, unused, and in its original packaging.<\/li>\r\n<li>The return request must be made within 30 days of receiving the product.<\/li>\r\n<li>The product must be purchased directly from Harper Surveying through our website at <strong>harpersurveying.com<\/strong>.<\/li>\r\n<\/ul>\r\n<p><strong>2. How to Return an Item<\/strong> To initiate a return, please follow these steps:<\/p>\r\n<ol>\r\n<li>Contact our customer support team at sales@harpersurveying or +65 68410888 within 30 days of receiving your order.<\/li>\r\n<li>Provide your order number, the item(s) you wish to return, and the reason for the return.<\/li>\r\n<li>We will provide you with a return authorization and instructions for returning the item(s).<\/li>\r\n<\/ol>\r\n<p><strong>3. Non-Returnable Items<\/strong> The following items are non-returnable:<\/p>\r\n<ul>\r\n<li>Custom or personalized products.<\/li>\r\n<li>Products marked as &#8220;final sale.&#8221;<\/li>\r\n<li>Items that have been used or altered in any way, including those with removed seals or tags.<\/li>\r\n<li>Gift cards.<\/li>\r\n<\/ul>\r\n<p><strong>4. Refund Process:<\/strong> Once we receive and review your returned item(s), we will let you know the status of your refund. If your return is approved, we will process a refund using your original payment method. Depending on your payment provider, please allow 7-10 business days for the refund to appear in your account.<\/p>\r\n<p><strong>5. Shipping Costs<\/strong><\/p>\r\n<ul>\r\n<li>Shipping charges are non-refundable. You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.<\/li>\r\n<li>If you receive a defective item or the wrong product, we will cover the cost of return shipping.<\/li>\r\n<\/ul>\r\n<p><strong>6. Damaged or Defective Items<\/strong> If your product arrives damaged or defective, please get in touch with us immediately within 7 days of receiving your order. We will arrange for a return or replacement and cover the return shipping costs.<\/p>\r\n<p><strong>7. Exchanges:<\/strong> We do not offer direct exchanges at this time. If you want to exchange a product for a different one, please follow the return process and place a new order for the desired item.<\/p>\r\n<p><strong>8. Contact Us<\/strong> For any questions or concerns regarding our Refund and Returns Policy or to initiate a return or refund request, please get in touch with our customer support team:<\/p>\r\n<p>This Refund and Returns Policy is designed to ensure a smooth and fair process for customers purchasing surveying equipment from Harper Surveying.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy for Harper Surveying We strive to provide high-quality surveying equipment and customer satisfaction at&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3782","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/pages\/3782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/comments?post=3782"}],"version-history":[{"count":1,"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/pages\/3782\/revisions"}],"predecessor-version":[{"id":3901,"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/pages\/3782\/revisions\/3901"}],"wp:attachment":[{"href":"https:\/\/harpersurveying.com\/de\/wp-json\/wp\/v2\/media?parent=3782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}